โ† All Certified Agile Service Manager Flashcard Decks

Agile SM Roles Flashcards

7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning โ€” missed cards come back until you master them.

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  1. Which Agile SM role has the authority to cancel a sprint if the sprint goal becomes obsolete?

    Answer: Product Owner

    Only the Product Owner has authority to cancel a sprint when the sprint goal is no longer valid or worthwhile.

  2. An Agile SM organization is scaling from one team to five. Which role becomes critical to ensure inter-team dependency management?

    Answer: Release Train Engineer or Scrum of Scrums facilitator

    A Release Train Engineer or Scrum of Scrums facilitator coordinates dependencies and communication across multiple Agile teams at scale.

  3. Which Agile SM practice best supports the Product Owner in prioritizing the service backlog effectively?

    Answer: MOSCOW prioritization or weighted shortest job first (WSJF)

    Techniques like MoSCoW and WSJF give the Product Owner structured frameworks for making data-driven backlog prioritization decisions.

  4. During a sprint retrospective, who is responsible for ensuring that the team's improvement action items are tracked and implemented?

    Answer: Scrum Master

    The Scrum Master ensures retrospective action items are followed through and continuous improvement actually happens.

  5. A traditional ITIL Change Manager is integrating with an Agile SM team. In Agile SM, change authority is best described as:

    Answer: Embedded within the team with lightweight approval for standard changes

    Agile SM embeds change authority within the team and uses lightweight approval mechanisms, reducing bottlenecks from heavyweight CAB processes.

  6. Which characteristic best describes how Agile SM roles differ from traditional ITIL process owner roles?

    Answer: Agile SM roles are outcome-focused and cross-functional rather than process-siloed

    Agile SM roles focus on delivering service outcomes and collaborate across disciplines rather than owning isolated processes.

  7. In an Agile SM environment, which role is best positioned to identify when a team's velocity indicates an unsustainable pace?

    Answer: Scrum Master

    The Scrum Master monitors team health and velocity trends, recognizing when the pace is unsustainable and addressing it.