Agile SM Roles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile SM Roles flashcards as text
In Agile Service Management, the 'Agile Coach' role differs from a traditional IT manager primarily because the coach:
Answer: Guides and mentors the team without directing their work
An Agile Coach facilitates learning and self-organization rather than managing or directing team activities.
Which Agile SM role is responsible for defining and communicating the vision for the service?
Answer: Product Owner
The Product Owner defines the service vision and ensures the team understands it to guide their work.
During a sprint review, a stakeholder asks who is responsible for accepting or rejecting completed work. Who fulfills this role?
Answer: Product Owner
The Product Owner has authority to accept or reject completed work based on whether it meets the agreed acceptance criteria.
A Release Manager wants to integrate into an Agile SM team. Which Agile role best maps to release coordination responsibilities?
Answer: DevOps Engineer within the cross-functional team
In Agile SM, release coordination is embedded within the cross-functional team, often carried by a DevOps or pipeline-skilled team member.
Which Agile SM concept describes the team's collective accountability for service quality rather than assigning blame to individuals?
Answer: Shared ownership
Shared ownership means the entire team is responsible for outcomes, fostering collaboration and reducing blame culture.
An Agile SM organization needs someone to bridge the gap between IT service teams and business stakeholders. Which role best fits this need?
Answer: Product Owner
The Product Owner acts as the liaison between business stakeholders and the delivery team, translating needs into backlog items.
When multiple Agile teams work on the same service, which scaled Agile role is often introduced to coordinate across teams?
Answer: Release Train Engineer (RTE)
The Release Train Engineer coordinates Agile Release Train activities, aligning multiple teams toward common program objectives.