Agile Process Design Principles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Process Design Principles flashcards as text
Which statement best describes the relationship between Agile process design and ITIL 4 practices?
Answer: ITIL 4's guiding principles align closely with Agile, supporting iterative process improvement
ITIL 4's guiding principles such as 'progress iteratively with feedback' and 'keep it simple and practical' directly support Agile process design approaches.
What is the primary purpose of a 'process health check' in an Agile service management environment?
Answer: To assess whether current process performance meets value and fitness-for-purpose criteria
A process health check evaluates whether the process delivers the intended value, meets SLAs, and is still fit for purpose, identifying opportunities for improvement.
When applying the Agile principle 'simplicity — the art of maximizing the amount of work not done' to process design, teams should:
Answer: Eliminate unnecessary complexity, approvals, and steps that do not add value
This principle directs teams to ruthlessly remove process steps, approvals, and complexity that do not contribute to customer value or process outcomes.
A team adopting Agile process design for problem management should prioritize which approach?
Answer: Proactive trend analysis using data to prevent incidents before they happen
Agile problem management emphasizes proactive, data-driven approaches to identify and eliminate root causes before they generate more incidents.
Which behavior best demonstrates 'inspect and adapt' as an Agile process design principle in service management?
Answer: Analyzing process performance data each sprint and adjusting process steps accordingly
'Inspect and adapt' requires regularly examining how the process is actually performing and making targeted adjustments, not waiting for problems to escalate.
In an Agile process design workshop, stakeholders disagree on whether to add a new approval gate. Which approach best reflects Agile thinking?
Answer: Experiment with removing the gate for one sprint and measure the impact on quality and speed
Agile encourages hypothesis-driven experimentation — try the change on a small scale, measure real results, and decide based on evidence rather than assumption.
What does 'customer collaboration over contract negotiation' mean when applied to Agile process design for service management?
Answer: Process designers should work closely with customers to refine processes based on real needs rather than fixed requirements
This Agile value means engaging customers as active partners in shaping processes rather than relying solely on rigid upfront requirements captured in contracts.