Agile Process Design Principles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Process Design Principles flashcards as text
In Agile process design, what does the principle of 'process transparency' primarily ensure?
Answer: All stakeholders can observe and understand process steps and outcomes
Process transparency means all relevant stakeholders can see process steps, status, and outcomes, enabling better collaboration and trust.
Which Agile process design practice best supports continuous improvement by surfacing problems quickly?
Answer: Frequent small feedback loops and retrospectives
Frequent feedback loops and retrospectives allow teams to identify and address process problems quickly rather than waiting for periodic reviews.
When designing an Agile process, which approach to process documentation is most appropriate?
Answer: Minimal, just-enough documentation updated as the process evolves
Agile favors just-enough, living documentation that is updated iteratively rather than heavy upfront documentation that quickly becomes outdated.
A team notices that a newly designed process creates handoff delays between teams. What Agile principle should guide the redesign?
Answer: Reduce handoffs by enabling cross-functional collaboration
Agile process design seeks to minimize handoffs by creating cross-functional teams capable of completing work end-to-end, reducing wait times and miscommunication.
What is the role of 'value stream mapping' in Agile process design?
Answer: To identify waste and non-value-adding steps in a process flow
Value stream mapping visualizes the flow of work and identifies waste, delays, and non-value-adding activities that can be eliminated in Agile process redesign.
In Agile service management, 'pull-based' process design differs from 'push-based' design in that it:
Answer: Allows teams to pull work when they have capacity, limiting work in progress
Pull-based systems let team members take on new work only when they have capacity, which limits WIP, reduces overload, and improves flow.
Which metric is most useful for evaluating the efficiency of an Agile-designed process?
Answer: Cycle time from work item creation to completion
Cycle time measures how long it takes for a work item to flow through the process from start to finish, directly reflecting process efficiency.