Agile Process Design Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Process Design flashcards as text
In Agile process design, 'experiment-driven design' means the team should:
Answer: Run hypothesis-based trials on process changes and measure outcomes before full adoption
Experiment-driven design uses structured hypotheses and measured outcomes to validate process changes before committing to full-scale rollout.
Which Agile value MOST directly supports designing processes that respond to customer feedback?
Answer: Customer collaboration over contract negotiation
Customer collaboration over contract negotiation drives teams to continuously engage customers and redesign processes around their actual needs.
A service team uses a Kanban board for process design. What should trigger a process review?
Answer: When metrics such as cycle time or throughput show a persistent negative trend
Metrics-driven triggers ensure process reviews are based on objective evidence of performance degradation rather than arbitrary schedules.
What is 'minimal viable process' (MVP-process) in Agile service management?
Answer: The simplest process design that delivers the required service outcome, to be enhanced iteratively
A minimal viable process starts with only the essential steps needed to deliver value, then evolves based on feedback and learning.
Which of the following BEST illustrates 'process transparency' in an Agile context?
Answer: Making the workflow, status of all work items, and process metrics visible to the entire team
Process transparency means all stakeholders can see the current state of work and key metrics in real time, enabling fast identification of issues.
How does 'batch size reduction' improve an Agile service process?
Answer: It decreases the time to receive feedback and lowers risk by delivering smaller increments
Smaller batches mean feedback arrives sooner, defects are caught earlier, and the cost of rework is minimized.
A CASM practitioner is asked to design a change management process. Which Agile approach is most appropriate?
Answer: Design a lightweight process with a small change advisory board meeting in short cadences
An Agile change process is lightweight, with frequent short cadence reviews rather than heavy sequential approvals, balancing speed with governance.