Agile Process Design Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Process Design flashcards as text
Which artifact is MOST useful for visualizing bottlenecks in an Agile service process?
Answer: Cumulative flow diagram
A cumulative flow diagram shows work item states over time, making bottlenecks visible as plateaus or expansions in a particular stage.
An Agile service team notices their cycle time is increasing. What should they do FIRST?
Answer: Analyze the process using a value stream map to identify waste
A value stream map reveals where delays and waste are occurring in the process, informing targeted improvements before adding resources.
In Agile process design, what is the role of a 'swimlane' in a workflow?
Answer: To visually separate work by team, role, or service type for clarity
Swimlanes divide a workflow board into horizontal or vertical lanes by team, role, or category, making responsibilities and handoffs clear.
Which Agile ceremony is MOST directly aimed at improving the team's process design?
Answer: Sprint retrospective
The sprint retrospective focuses specifically on inspecting and adapting the team's processes, tools, and ways of working.
A CASM practitioner wants to reduce handoff delays in a service process. Which approach is MOST Agile?
Answer: Create cross-functional teams that can complete work end-to-end with fewer handoffs
Cross-functional teams reduce handoffs by combining skills needed to deliver value end-to-end, eliminating wait times between specialist groups.
What does 'WIP limit' enforce in an Agile process design?
Answer: A cap on the number of work items in progress at any one time to improve flow
WIP (Work in Progress) limits constrain how many items can be actively worked on simultaneously, reducing multitasking and improving throughput.
When adapting a traditional ITSM process to an Agile model, which action should be avoided?
Answer: Replicating all ITIL process documentation verbatim without simplification
Copying heavy ITIL documentation without simplification defeats Agile's goal of lightweight, adaptive processes that deliver faster value.