Technology & Information Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Information Management flashcards as text
A document management system (DMS) primarily helps organizations with:
Answer: Storing, organizing, retrieving, and controlling access to documents
A document management system centralizes the storage, organization, version control, and access management of organizational documents.
What is the main benefit of implementing role-based access control (RBAC) in an organization's information systems?
Answer: It ensures users only access information necessary for their job functions
Role-based access control restricts system access based on a user's role in the organization, ensuring the principle of least privilege and reducing unauthorized access risk.
Which project management tool provides a visual timeline showing tasks, durations, and dependencies for a technology implementation project?
Answer: Gantt chart
A Gantt chart displays project tasks along a timeline, showing start and end dates, durations, and task dependencies, making it ideal for planning technology implementations.
An administrative manager is concerned about employees using personal devices to access company email and data. The policy framework that addresses this is called:
Answer: Bring Your Own Device (BYOD) Policy
A BYOD policy governs how employees may use personal devices to access organizational systems, balancing convenience with security requirements.
Which metric is most useful for measuring the effectiveness of an organization's help desk or IT support function?
Answer: Mean time to resolution (MTTR)
Mean time to resolution (MTTR) measures how quickly support issues are resolved on average, directly reflecting the effectiveness and efficiency of IT support services.
Enterprise Resource Planning (ERP) systems benefit administrative managers primarily because they:
Answer: Integrate core business processes into a single unified system
ERP systems integrate functions such as finance, HR, procurement, and operations into one platform, improving data consistency and cross-departmental efficiency.
When implementing a new administrative software system, a change management plan is important primarily to:
Answer: Ensure staff adoption and minimize resistance to the new system
A change management plan addresses the human side of technology implementation by communicating benefits, providing training, and managing resistance to ensure successful adoption.