Quality Assurance & Compliance Flashcards

A mentoring program wants to conduct a program review aligned with best practices. Which framework is MOST commonly used for this purpose in U.S. higher education?

Answer: The Program Review cycle based on accreditation standards (e.g., SACSCOC, HLC)

U.S. colleges and universities typically conduct program reviews aligned with regional accreditor standards such as SACSCOC or HLC to demonstrate ongoing quality and compliance.

Which scenario represents a conflict of interest that a CAM-certified mentor must disclose and manage?

Answer: Mentoring a close family member and assigning their academic performance evaluations

Mentoring a family member while also evaluating their academic performance creates a direct conflict of interest that must be disclosed and resolved per ethical and compliance standards.

Which type of evaluation is conducted at the END of a mentoring program cycle to judge overall effectiveness?

Answer: Summative evaluation

Summative evaluation is conducted at the conclusion of a program cycle to assess overall effectiveness and determine whether goals were met.

A mentoring center wants to benchmark its student success rates. Benchmarking BEST involves:

Answer: Comparing program outcomes against similar programs at peer institutions or national standards

Benchmarking compares a program's outcomes to external reference points—peer institutions or national data—to identify performance gaps and best practices.

Under a typical institutional academic integrity policy, which student behavior would be classified as collusion rather than plagiarism?

Answer: Unauthorized collaboration with another student on an individual assignment

Collusion involves unauthorized collaboration between students on work that is meant to be completed independently, which is distinct from plagiarism or fabrication.

Which action by a mentor MOST directly violates FERPA's privacy requirements?

Answer: Posting a student's grades on a public bulletin board, even without using the student's name but using student ID numbers

FERPA prohibits public disclosure of student records; using student ID numbers linked to grades on a public bulletin board constitutes a FERPA violation even without names.

A CAM mentor wants to ensure their mentoring sessions are consistently high quality. Which practice BEST supports this goal?

Answer: Conducting periodic self-review against professional competency standards and soliciting student feedback

Regular self-review against competency standards and student feedback creates a reflective practice cycle that drives ongoing quality improvement in mentoring.