Communication & Stakeholder Engagement Flashcards

A client in early recovery discloses that they have been dishonest with their sponsor. Using reflective listening, the CAS's best response is:

Answer: 'It sounds like you are feeling guilty about not being fully open in your recovery support relationship.'

Reflective listening mirrors the emotional content of the client's disclosure without judgment, reinforcing the therapeutic alliance.

Which documentation practice BEST supports continuity of care when a CAS transfers a client to another provider?

Answer: Completing a comprehensive transition summary including diagnosis, treatment history, current medications, and unresolved clinical issues

A thorough transition summary equips the receiving provider with the clinical context needed to continue care without gaps.

A CAS is facilitating a community forum on addiction stigma. An audience member insists that addiction is a moral failing, not a disease. The most effective response strategy is:

Answer: Acknowledge their view as common, then present neurobiological evidence in accessible, non-condescending language

Validating that the view is widely held before presenting science reduces defensiveness and opens people to new information.

When providing crisis intervention for a client who is acutely intoxicated, the CAS should prioritize which communication approach?

Answer: Using calm, clear, simple language and focusing on immediate safety rather than therapeutic goals

In acute intoxication, safety is the priority and communication must be simple and non-confrontational as cognition is impaired.

A CAS overhears a staff member sharing identifiable client information with a non-clinical employee. According to professional ethics, the CAS should:

Answer: Address the breach immediately with the staff member and report it to a supervisor per agency policy

Ethical obligations require addressing confidentiality breaches immediately and following agency reporting procedures to prevent recurrence.

Which of the following BEST describes the role of psychoeducation in family-based addiction treatment?

Answer: Equipping family members with accurate information about addiction to reduce enabling behaviors and increase supportive responses

Psychoeducation helps families understand addiction as a disorder, which reduces enabling and shifts them toward recovery-supportive roles.

A CAS is developing a slide presentation for a school board about adolescent substance use prevention. Which content strategy is MOST appropriate for this audience?

Answer: Tailoring data to local youth, using accessible visuals, and framing recommendations around school-based actions the board can take

Effective stakeholder presentations use relevant local data and actionable recommendations framed within the audience's sphere of influence.