Communication & Stakeholder Engagement Flashcards

When engaging a skeptical community leader in a public awareness campaign about addiction, the CAS should FIRST:

Answer: Listen to their concerns and identify shared community priorities before presenting information

Understanding a stakeholder's perspective and aligning with their priorities builds trust and increases receptivity to new information.

A CAS wants to improve coordination with a local emergency department regarding post-overdose follow-up. The MOST effective first step is:

Answer: Meeting with ED leadership to understand their workflow and identify collaborative touchpoints

Understanding the ED's workflow first allows the CAS to propose collaboration that fits within existing systems rather than creating additional burdens.

Which principle of trauma-informed communication is MOST important when interviewing a new client about their substance use history?

Answer: Prioritizing physical and emotional safety by explaining the purpose of questions before asking them

Explaining the purpose of sensitive questions helps clients feel safe and reduces the likelihood of retraumatization.

During a case conference, a colleague uses stigmatizing language to refer to a client with a substance use disorder. The CAS should:

Answer: Respectfully correct the language and model person-first terminology in the discussion

Immediate, respectful correction models professional standards and reduces ongoing stigma within treatment teams.

A CAS is writing a grant proposal to fund community addiction prevention programming. Which communication strategy will MOST strengthen the proposal?

Answer: Combining local needs data with evidence-based program descriptions and clear outcome metrics

Grant reviewers expect data-driven needs assessments paired with evidence-based interventions and measurable outcomes.

When a client who speaks limited English is being assessed, the MOST appropriate accommodation is:

Answer: Using a qualified medical interpreter and providing translated written materials

Qualified medical interpreters ensure accurate communication and protect confidentiality, which family members cannot guarantee.

A CAS learns that a community coalition meeting has excluded treatment providers from the agenda. The BEST response is to:

Answer: Request a seat at the table by presenting data on how treatment providers contribute to coalition goals

Advocating for inclusion with data-driven arguments demonstrates the value of the treatment perspective and is more effective than adversarial approaches.