Vocabulary for Tone Flashcards
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Read the first 6 Vocabulary for Tone flashcards as text
A customer service representative says to a client, 'I absolutely understand your frustration with this delay, and I am truly sorry for the inconvenience. Let me prioritize your case and find a solution for you right now.' What is the representative's tone?
Answer: Empathetic
The representative's use of phrases like 'absolutely understand your frustration,' 'truly sorry,' and 'let me prioritize' shows a clear effort to connect with the customer's feelings and a commitment to helping, which is the definition of an empathetic tone. [14, 25, 26]
A junior employee is speaking to the company's CEO about a project. The employee says, 'I hope my suggestions are in line with your vision, sir. I'm happy to adjust anything based on your guidance.' Which word best describes the employee's tone?
Answer: Deferential
The tone is deferential, which means showing respect and yielding to the judgment of a superior or elder. [24] The employee's language ('in line with your vision, sir,' 'based on your guidance') clearly shows high regard and respect for the CEO's authority. [11, 23]
Which of the following sentences most clearly conveys a nostalgic tone?
Answer: Looking at these old photographs reminds me of the carefree summers of my childhood.
A nostalgic tone involves a sentimental longing for the past. [4, 13] The sentence about old photographs and 'carefree summers of my childhood' directly evokes a fond, wistful feeling for a time gone by. [9, 18]
After an employee missed a critical deadline for the second time, their manager said, 'This is the second time this has happened. It is crucial that we adhere to project timelines. We need to implement a new strategy to ensure this does not happen again.' What is the most likely tone of the manager?
Answer: Assertive
The manager's tone is assertive. They are expressing their point of view and needs clearly and directly ('It is crucial that we adhere to project timelines') without being aggressive. [1, 8, 16] This tone conveys confidence and seriousness in a professional manner. [15, 21]
A speaker's tone is described as 'conciliatory,' meaning they are attempting to make peace and end a disagreement. Which of the following words describes the OPPOSITE tone?
Answer: Antagonistic
A conciliatory tone aims to pacify and resolve conflict. [2] The direct opposite is an antagonistic tone, which is hostile, confrontational, and likely to provoke a conflict. [6]
After a colleague arrives 45 minutes late to an important meeting, a coworker says, 'So glad you could make it. We were just getting to the important parts.' What is the coworker's tone?
Answer: Sarcastic
The coworker is using sarcasm, which involves saying the opposite of what is meant to mock or convey contempt. [3, 29] The positive words ('So glad you could make it') clash with the negative context (being 45 minutes late), indicating the speaker is actually expressing frustration. [7, 28]