CEHRS Patient Registration and Demographics 2

Question 1

A patient presents with a foreign name that has multiple acceptable spellings. What is the best practice when registering this patient in the EHR?

Accepted Answer

Ask the patient to spell their name and enter it exactly as they provide it

Answer

Enter the most common spelling and note alternatives in a comments field

Answer

Use the spelling from the referring physician's fax

Answer

Select the spelling that matches the insurance card

Question 2

Which data element is considered a secondary identifier that supplements the patient's name in EHR systems?

Accepted Answer

Date of birth

Answer

Insurance group number

Answer

Primary care physician

Answer

Preferred pharmacy

Question 3

A registration clerk discovers that a patient has two separate medical record numbers (MRNs) in the system. What process should be initiated?

Accepted Answer

Flag the duplicate for an MPI overlay or merge process

Answer

Delete the older MRN immediately

Answer

Keep both records active to preserve history

Answer

Assign a third MRN to consolidate the records

Question 4

Which federal regulation requires healthcare providers to offer translated registration forms or interpreter services during the intake process?

Accepted Answer

Title VI of the Civil Rights Act

Answer

HIPAA Privacy Rule

Answer

ADA Amendments Act

Answer

HITECH Act

Question 5

A patient refuses to provide their Social Security Number during registration. What is the appropriate response?

Accepted Answer

Document the refusal and proceed with registration using other identifiers

Answer

Deny registration until the SSN is provided

Answer

Contact the patient's insurer to obtain the SSN directly

Answer

Assign a temporary SSN for system entry

Question 6

When entering a patient's address, the EHR system flags it as undeliverable. What is the best next step?

Accepted Answer

Verify the address with the patient and correct it if needed

Answer

Enter the address exactly as typed and ignore the flag

Answer

Use the address from the previous visit without asking

Answer

Leave the address field blank to avoid errors

Question 7

Which of the following best describes the purpose of capturing 'guarantor' information during patient registration?

Accepted Answer

To designate the financially responsible party for the patient's bill

Answer

To identify the patient's preferred pharmacy for prescriptions

Answer

To record the name of the referring provider

Answer

To document the patient's legal next of kin