CEHRS Patient Portal and Education 2

Question 1

A patient calls to say they cannot access their portal account after three failed login attempts. What is the most appropriate first step?

Accepted Answer

Walk the patient through the account lockout reset or password recovery process

Answer

Delete and recreate the account

Answer

Provide the patient with their password over the phone

Answer

Escalate immediately to the IT department without assisting the patient

Question 2

Which federal rule requires covered entities to provide patients electronic access to their health information upon request?

Accepted Answer

HITECH Act amendments to HIPAA

Answer

Stark Law

Answer

False Claims Act

Answer

Emergency Medical Treatment and Labor Act (EMTALA)

Question 3

A portal message from a patient asks for a refill of a controlled substance. What is the most appropriate response?

Accepted Answer

Instruct the patient that controlled substance refills require an in-person or telehealth visit per prescribing rules

Answer

Process the refill immediately through the portal

Answer

Ignore the message and wait for the patient to call

Answer

Send a generic response saying the portal cannot handle medication requests

Question 4

What does 'proxy access' mean in the context of a patient portal?

Accepted Answer

Permission granted to a designated person to view or manage another patient's portal account

Answer

A firewall setting that hides patient data from external networks

Answer

A secondary login used only by clinical staff

Answer

An encrypted backup of portal credentials

Question 5

A patient education document in the portal is written at a 14th-grade reading level. Why is this a concern?

Accepted Answer

It exceeds the recommended 6th–8th grade reading level, reducing patient comprehension

Answer

It violates HIPAA privacy rules

Answer

It is too short to be useful

Answer

High reading levels are preferred for legal compliance

Question 6

Which portal feature most directly supports chronic disease self-management by patients?

Accepted Answer

Secure messaging with care team and access to condition-specific education resources

Answer

Ability to view billing statements

Answer

Online appointment scheduling for new patients only

Answer

PDF download of the facility's annual report

Question 7

When a patient opts out of the patient portal entirely, what obligation remains for the healthcare organization?

Accepted Answer

The organization must still provide access to records through alternative means such as paper copies

Answer

The organization has no further obligation to provide records

Answer

The patient forfeits all rights to their medical records

Answer

The organization must re-enroll the patient automatically after 90 days