CEHRS EHR System Support 3 — Questions and Answers
Question 1: A new medication is added to the formulary but does not appear in the EHR drug database. What is the correct support action?
- Instruct providers to manually type the drug name
- Submit a drug database update request or update the formulary table in the EHR (Correct answer)
- Remove the drug from the formulary
- Disable drug interaction checking temporarily
Correct answer: Submit a drug database update request or update the formulary table in the EHR
The EHR formulary or drug database must be updated so the new medication is available for order entry and interaction checking.
Question 2: What does 'role-based access control' (RBAC) mean in the context of EHR systems?
- Granting access based on a user's physical location
- Assigning system permissions based on a user's job function (Correct answer)
- Requiring multi-factor authentication for all users
- Encrypting data based on the user's department
Correct answer: Assigning system permissions based on a user's job function
RBAC restricts EHR access to the functions and data necessary for each user's defined role.
Question 3: Which metric best measures EHR system availability?
- Number of active user licenses
- System uptime percentage over a defined period (Correct answer)
- Average screen load time
- Number of support tickets submitted
Correct answer: System uptime percentage over a defined period
Uptime percentage directly reflects how reliably the EHR is accessible to users during scheduled operating hours.
Question 4: A scanned document in the EHR is illegible. What is the recommended support response?
- Delete the document and ask the patient to resubmit
- Rescan the original document at a higher resolution and replace the attachment (Correct answer)
- Archive the illegible scan and close the ticket
- Print and mail the scan to the provider
Correct answer: Rescan the original document at a higher resolution and replace the attachment
Rescanning at higher resolution corrects image quality while preserving the document in the correct patient record.
Question 5: What is the function of an EHR 'master patient index' (MPI)?
- Stores billing codes for all procedures
- Uniquely identifies each patient across the healthcare system to prevent duplicate records (Correct answer)
- Tracks medication refill requests
- Manages provider scheduling templates
Correct answer: Uniquely identifies each patient across the healthcare system to prevent duplicate records
The MPI assigns a unique identifier to each patient, ensuring accurate record matching across departments and facilities.
Question 6: A provider's order set is missing after an EHR system migration. What is the first step to resolve this?
- Recreate the order set from memory
- Check migration logs and restore the order set from the pre-migration backup (Correct answer)
- Ask the provider to use a different order set
- Submit a request to the EHR vendor for a new template
Correct answer: Check migration logs and restore the order set from the pre-migration backup
Migration logs identify whether the order set was skipped, and restoring from backup is the fastest recovery path.
Question 7: Which federal regulation governs electronic health record privacy and security in the US?
- OSHA
- HIPAA (Correct answer)
- FLSA
- ERISA
Correct answer: HIPAA
HIPAA (Health Insurance Portability and Accountability Act) sets national standards for protecting electronic patient health information.
CEHRS EHR System Support 3
A new medication is added to the formulary but does not appear in the EHR drug database.
What is the correct support action?