CEHRS EHR System Support 2

Question 1

A physician reports that clinical decision support alerts are firing too frequently and being ignored. What is the best corrective action?

Accepted Answer

Review and optimize alert thresholds to reduce alert fatigue

Answer

Disable all clinical decision support alerts

Answer

Require physicians to document each alert dismissal

Answer

Upgrade the EHR server hardware

Question 2

Which log type is most useful when troubleshooting a failed EHR interface message between systems?

Accepted Answer

HL7 interface transaction log

Answer

Application audit log

Answer

User login log

Answer

Database backup log

Question 3

A user cannot access a specific patient's chart despite having the correct role. What should the EHR specialist check first?

Accepted Answer

Patient-level access restrictions or break-the-glass policies

Answer

Server disk space

Answer

Network bandwidth

Answer

EHR license count

Question 4

During an EHR upgrade, a custom report stops returning data. What is the most likely cause?

Accepted Answer

Database schema changes that altered table or column names

Answer

User password expiration

Answer

Increased network latency

Answer

Browser cookie settings

Question 5

What is the purpose of a 'downtime procedure' in EHR support?

Accepted Answer

To maintain patient care workflows when the EHR is unavailable

Answer

To permanently migrate data to a new system

Answer

To delete outdated patient records

Answer

To train new staff on the EHR

Question 6

A clinic wants to send automated appointment reminders via the EHR. Which feature supports this?

Accepted Answer

Automated patient outreach or reminder module

Answer

Patient portal messaging

Answer

Clinical decision support

Answer

Charge capture module

Question 7

Which action best ensures EHR data integrity after a system crash?

Accepted Answer

Restoring from the most recent validated backup and reconciling transactions

Answer

Resetting all user passwords

Answer

Reinstalling the EHR application

Answer

Clearing the browser cache on all workstations