Staff Management and Training Flashcards
7 cards from real CEH practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Staff Management and Training flashcards as text
A housekeeping supervisor consistently gives all employees 'satisfactory' ratings regardless of actual performance. This appraisal error is called:
Answer: Central tendency error
Central tendency error occurs when evaluators rate everyone in the middle of the scale, avoiding high or low scores to reduce conflict.
Under OSHA's Hazard Communication Standard (HazCom), housekeeping employees must have access to:
Answer: Safety Data Sheets (SDS) for all chemicals used in their work area
OSHA's HazCom Standard requires that SDS documents be readily accessible to employees whenever hazardous chemicals are present in their work area.
Which factor most directly increases a housekeeper's productivity without sacrificing quality standards?
Answer: Providing well-maintained equipment and organized supply carts stocked before each shift
Properly maintained equipment and pre-stocked carts eliminate wasted time during the shift, directly boosting productivity.
An executive housekeeper wants to reduce chemical costs. After analyzing usage, the BEST first step is to:
Answer: Compare actual chemical consumption per occupied room against manufacturer-recommended dilution ratios
Comparing actual consumption against recommended dilution ratios identifies overuse and is a cost-neutral first corrective step.
When orienting new housekeeping employees, which topic should be covered on the first day to meet legal requirements?
Answer: Emergency evacuation procedures and workplace safety policies
Emergency procedures and workplace safety information must be communicated to employees before they begin work as required by OSHA.
The Americans with Disabilities Act (ADA) requires hotels to provide reasonable accommodation to qualified employees with disabilities unless doing so would cause:
Answer: Undue hardship to the employer
The ADA's undue hardship standard considers significant difficulty or expense relative to the employer's size and resources.
A team-based cleaning approach in housekeeping, where groups of employees work together on each room, primarily benefits operations by:
Answer: Reducing the time per room and allowing more consistent quality through task specialization
Team cleaning reduces per-room time and leverages task specialization, enabling consistent quality while increasing throughput.