CED Quality Assurance & Improvement 3

Question 1

A continuous quality improvement (CQI) culture requires which leadership behavior from an executive director?

Accepted Answer

Modeling openness to feedback and treating failures as learning opportunities

Answer

Executive directors foster CQI culture by demonstrating that feedback is welcomed and mistakes drive learning, not punishment.

Question 2

Which tool is most appropriate for identifying the most frequent causes of a quality problem in a nonprofit's service delivery?

Accepted Answer

Pareto chart

Answer

A Pareto chart displays causes by frequency, helping teams focus on the vital few causes responsible for most defects.

Question 3

An executive director is implementing fidelity monitoring for an evidence-based program. What does program fidelity monitoring assess?

Accepted Answer

Whether the program is implemented as designed and with sufficient adherence to the model

Answer

Fidelity monitoring ensures the program is delivered consistently with its evidence-based design to maintain effectiveness.

Question 4

During a PDSA cycle, the 'Study' phase involves which activity?

Accepted Answer

Analyzing results to determine whether the change produced the expected improvement

Answer

The Study phase compares actual results to predictions, drawing lessons to inform the next cycle.

Question 5

A client complaint management system is best described as which type of quality mechanism?

Accepted Answer

A feedback loop that identifies service gaps and drives corrective action

Answer

Complaint systems capture client experiences, feeding information back into the organization to identify and correct service failures.

(CED) Certified Executive Director Practice Test