CED Quality Assurance & Improvement 2

Question 1

An executive director notices that program outcome data is inconsistently collected across three sites. Which action best addresses this quality assurance gap?

Accepted Answer

Develop standardized data collection protocols and train all site staff

Answer

Standardized protocols and staff training ensure consistent, comparable data across all sites.

Question 2

A nonprofit uses a logic model for program planning. Which quality improvement benefit does a logic model primarily provide?

Accepted Answer

It links program activities to intended outcomes for accountability

Answer

A logic model maps the causal chain from inputs and activities to outputs and outcomes, enabling accountability.

Question 3

Which quality improvement methodology uses Define, Measure, Analyze, Improve, and Control phases?

Accepted Answer

Six Sigma DMAIC

Answer

Six Sigma's DMAIC framework provides a structured, data-driven approach to eliminating defects and improving processes.

Question 4

An executive director wants to benchmark her organization's service delivery against peer organizations. What is the primary purpose of benchmarking in quality improvement?

Accepted Answer

To compare performance against standards or best practices for improvement

Answer

Benchmarking uses external comparisons to identify performance gaps and adopt best practices.

Question 5

A quality audit reveals that staff are skipping required intake screening steps. Which response reflects a systems-oriented quality improvement approach?

Accepted Answer

Investigate root causes in training, workload, or procedure design before intervening

Answer

A systems approach seeks root causes rather than assigning individual blame to produce lasting improvement.

(CED) Certified Executive Director Practice Test

(CED) Certified Executive Director Practice Test

CED Quality Assurance & Improvement 2