CED Professional Standards & Competencies 2

Question 1

Which behavior best demonstrates professionalism during a high-stress multi-incident period for a CED?

Accepted Answer

Maintaining composure and following established protocols consistently

Answer

Maintaining composure and adhering to protocols ensures consistent, safe outcomes even during peak demand.

Question 2

A CED discovers a colleague is consistently providing inaccurate pre-arrival instructions. The appropriate first step is to:

Accepted Answer

Report it to a supervisor or quality assurance officer

Answer

Reporting concerns about a colleague's performance protects public safety and is a core professional responsibility.

Question 3

What does 'active listening' require of a CED during a 911 call?

Accepted Answer

Focusing on the caller's words, tone, and background cues simultaneously

Answer

Active listening integrates verbal content, emotional tone, and environmental cues to accurately assess the situation.

Question 4

A CED must maintain medical dispatch certification. How often must NAED-certified dispatchers typically recertify?

Accepted Answer

Every two years

Answer

NAED (National Academy of Emergency Dispatch) requires recertification every two years to ensure current knowledge.

Question 5

Which of the following is a key component of the dispatcher's role in the 'chain of survival' for cardiac arrest?

Accepted Answer

Providing CPR instructions to bystanders before EMS arrival

Answer

Telephone CPR instructions from dispatchers bridge the gap between collapse and EMS arrival, improving survival rates.

(CED) Certified Emergency Dispatcher Practice Test