CED Human Resources & Organizational Development 2

Question 1

An executive director wants to reduce voluntary turnover among high-performing staff. Which retention strategy has the strongest evidence base?

Accepted Answer

Implementing structured stay interviews and career pathing

Answer

Stay interviews and individualized career pathing address the specific motivators of high performers, making them more effective than broad compensation changes.

Question 2

A nonprofit's HR director reports that its FMLA administration has resulted in three employee complaints this year. What is the executive director's most appropriate first response?

Accepted Answer

Review the current FMLA policy and administration procedures with HR and legal counsel

Answer

Reviewing existing policy and procedures with HR and legal counsel is the prudent first step to identify gaps before taking more drastic actions.

Question 3

Which type of organizational structure is most likely to foster cross-functional innovation in a mid-sized nonprofit?

Accepted Answer

Matrix structure with project teams

Answer

Matrix structures enable collaboration across departments while maintaining functional accountability, supporting innovation in nonprofits.

Question 4

Under the ADA, an executive director receives a request for a workplace accommodation from an employee with a newly disclosed disability. What is the required first step?

Accepted Answer

Begin the interactive process to identify effective accommodations

Answer

The ADA mandates an 'interactive process'—a good-faith dialogue between employer and employee—to identify reasonable accommodations.

Question 5

A new executive director inherits a culture of low psychological safety. Which leadership behavior has the greatest impact on building it?

Accepted Answer

Publicly acknowledging and normalizing learning from failures

Answer

Leaders who openly model learning from mistakes signal that it is safe to take risks and speak up, directly building psychological safety.

(CED) Certified Executive Director Practice Test

(CED) Certified Executive Director Practice Test

CED Human Resources & Organizational Development 2