CED Emergency Communication & Call Handling 3

Question 1

What is the purpose of the EMD (Emergency Medical Dispatch) protocol's 'echo response' principle?

Accepted Answer

Providing pre-arrival medical instructions to callers while units are en route

Answer

EMD pre-arrival instructions empower bystanders to begin life-saving care before EMS arrives on scene.

Question 2

Which element of a call should a dispatcher confirm LAST before ending the call with a non-emergency inquiry?

Accepted Answer

A callback number in case additional contact is needed

Answer

A callback number ensures the dispatcher or responding unit can reach the reporting party if information needs clarification.

Question 3

A caller reports a residential structure fire. Which piece of information should the dispatcher obtain FIRST?

Accepted Answer

The complete address or location of the fire

Answer

Location is the single most critical piece of information because it determines where to send resources.

Question 4

When a caller is whispering and appears to be in a dangerous situation, the dispatcher should:

Accepted Answer

Respond with yes/no questions and advise them to answer only with single words if possible

Answer

Yes/no or single-word answers let a threatened caller communicate without alerting a nearby suspect.

Question 5

Under NENA standards, what is the recommended maximum time for a dispatcher to answer an incoming 911 call?

Accepted Answer

10 seconds or fewer (within 2 rings)

Answer

NENA recommends that 95% of 911 calls be answered within 10 seconds (two rings) to minimize response delay.

(CED) Certified Emergency Dispatcher Practice Test