CED Crisis Management & Decision-Making 3

Question 1

During a CBRN (Chemical, Biological, Radiological, Nuclear) incident, a dispatcher's primary role is to:

Accepted Answer

Coordinate specialized resources and relay hazard information to responders

Answer

Dispatchers coordinate the specialized response and keep responders informed of hazard details — not provide decon guidance or manage media.

Question 2

When implementing the Incident Command System (ICS) at the dispatch level, the dispatcher typically functions in which role?

Accepted Answer

Communications Unit

Answer

Dispatchers operate within the Communications Unit under the Logistics Section during ICS-structured incidents.

Question 3

A caller reports a school with a possible active shooter. The dispatcher's PRIMARY initial step is to:

Accepted Answer

Immediately dispatch law enforcement and initiate the active shooter protocol

Answer

Active shooter protocols require immediate law enforcement dispatch; delays for confirmation or notifications can cost lives.

Question 4

Cognitive tunnel vision during a crisis can be reduced by a dispatcher through:

Accepted Answer

Using checklists and structured protocols to ensure all steps are covered

Answer

Checklists prevent critical steps from being missed when stress narrows mental focus.

Question 5

A caller reports a neighbor threatening suicide with a firearm. Which resource should be dispatched in addition to law enforcement?

Accepted Answer

Crisis negotiation team and/or mental health crisis unit

Answer

Suicidal subjects with weapons require law enforcement plus mental health or crisis negotiation resources for safe resolution.

(CED) Certified Emergency Dispatcher Practice Test