CED Quality Control & Process Improvement 1

Question 1

What distinguishes quality assurance from quality control in Certified Emergency Dispatcher practice?

Accepted Answer

QA prevents defects through process design while QC detects defects through inspection

Answer

Quality assurance is proactive (preventing defects) while quality control is reactive (detecting defects), and both are essential in Certified Emergency Dispatcher practice.

Question 2

Which method is commonly used for root cause analysis in CED quality management?

Accepted Answer

The Five Whys technique or fishbone diagram for systematic investigation

Answer

Structured root cause analysis methods like Five Whys and fishbone diagrams systematically trace problems to their fundamental causes rather than symptoms.

Question 3

What is a corrective action in Certified Emergency Dispatcher quality systems?

Accepted Answer

A systematic response to eliminate causes of nonconformity and prevent recurrence

Answer

Corrective actions address root causes of quality issues to prevent recurrence, going beyond temporary fixes to create lasting improvement.

Question 4

How do CED professionals establish measurable quality objectives?

Accepted Answer

Defining specific, measurable, achievable, relevant, and time-bound targets

Answer

Quality objectives in CED practice follow SMART criteria to ensure they can be tracked, achieved, and meaningfully evaluated.

Question 5

What is the Plan-Do-Check-Act (PDCA) cycle in quality management?

Accepted Answer

A continuous improvement methodology with iterative planning, execution, evaluation, and refinement

Answer

PDCA is a cyclical methodology where improvements are planned, implemented, evaluated, and refined in an ongoing loop of continuous improvement.

(CED) Certified Emergency Dispatcher Practice Test

(CED) Certified Emergency Dispatcher Practice Test

CED Quality Control & Process Improvement 1