Quality Assurance & Improvement Flashcards
7 cards from real CED practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Which scenario best illustrates the use of client satisfaction data in a quality improvement cycle?
Answer: Using low satisfaction scores to identify service areas needing process redesign
Quality improvement uses satisfaction data to diagnose problems and drive targeted process changes, not just for reporting.
An executive director wants to reduce variability in case documentation quality across staff. Which quality tool is most effective?
Answer: Implementing standardized documentation checklists with supervisory spot-checks
Checklists and supervisory review reduce variability by ensuring consistent application of required documentation standards.
Which outcome evaluation design provides the strongest evidence of program effectiveness for a CED candidate to understand?
Answer: Randomized controlled trial with a control group
A randomized controlled trial controls for confounding variables, providing the strongest causal evidence of program impact.
A root cause analysis is completed following a critical incident in a program. Which outcome should the analysis produce?
Answer: Systemic recommendations that prevent recurrence of similar incidents
Root cause analysis is designed to surface system-level causes and generate preventive recommendations, not assign blame.
An organization's board receives a quality dashboard at every meeting. Which characteristic makes a quality dashboard most actionable?
Answer: Displaying a focused set of key indicators with trend lines and performance targets
Dashboards are most useful when they highlight key indicators with context (trends and targets) that enable informed decisions.
A program director proposes changing a service delivery practice. Under a quality improvement framework, what should happen before full implementation?
Answer: A small-scale pilot test with data collection to assess the change's effect
Quality improvement frameworks such as PDSA recommend small-scale testing before full implementation to limit risk and gather evidence.
Which quality standard concept requires an organization to document its processes so that services can be delivered consistently regardless of which staff member performs them?
Answer: Process standardization and procedural documentation
Procedural documentation ensures that service delivery depends on defined processes, not individual staff knowledge.