Human Resources & Organizational Development Flashcards
7 cards from real CED practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resources & Organizational Development flashcards as text
An executive director learns that two senior managers have a persistent interpersonal conflict that is affecting team morale. What is the most appropriate intervention?
Answer: Facilitate a structured mediation process with HR support
Structured mediation addresses the root cause of the conflict with professional facilitation, protecting team morale while preserving both employees.
Which change management model emphasizes creating a sense of urgency as the critical first step in organizational transformation?
Answer: Kotter's 8-Step Change Model
Kotter's 8-Step model begins with establishing urgency to motivate stakeholders and overcome complacency before building coalitions or creating a vision.
A newly hired executive director finds that salary bands have not been updated in seven years. Which action should be taken first?
Answer: Conduct a market compensation benchmarking study
A market benchmarking study provides accurate data on current compensation norms, which is the necessary foundation for any pay structure revision.
Which federal law specifically requires employers with 100 or more employees to file an EEO-1 report annually?
Answer: Title VII of the Civil Rights Act
Title VII created the EEOC, which mandates the EEO-1 Component 1 report from employers with 100+ employees (or federal contractors with 50+).
In organizational development, what does the term 'span of control' refer to?
Answer: The number of direct reports a manager effectively oversees
Span of control describes how many subordinates report directly to a given manager, affecting organizational hierarchy and communication efficiency.
What is the key distinction between training and organizational development?
Answer: Training focuses on individual skills; OD focuses on systemic organizational change
Training builds specific individual competencies, while OD addresses broader organizational systems, culture, and processes to improve collective effectiveness.
An executive director is designing an employee performance management system. Which approach is most aligned with current best practices?
Answer: Continuous feedback cycles with goal alignment and development focus
Continuous feedback tied to goal alignment and development has replaced forced ranking as the evidence-based standard for effective performance management.