Human Resources & Organizational Development Flashcards
7 cards from real CED practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resources & Organizational Development flashcards as text
An executive director wants to reduce voluntary turnover among high-performing staff. Which retention strategy has the strongest evidence base?
Answer: Implementing structured stay interviews and career pathing
Stay interviews and individualized career pathing address the specific motivators of high performers, making them more effective than broad compensation changes.
A nonprofit's HR director reports that its FMLA administration has resulted in three employee complaints this year. What is the executive director's most appropriate first response?
Answer: Review the current FMLA policy and administration procedures with HR and legal counsel
Reviewing existing policy and procedures with HR and legal counsel is the prudent first step to identify gaps before taking more drastic actions.
Which type of organizational structure is most likely to foster cross-functional innovation in a mid-sized nonprofit?
Answer: Matrix structure with project teams
Matrix structures enable collaboration across departments while maintaining functional accountability, supporting innovation in nonprofits.
Under the ADA, an executive director receives a request for a workplace accommodation from an employee with a newly disclosed disability. What is the required first step?
Answer: Begin the interactive process to identify effective accommodations
The ADA mandates an 'interactive process'—a good-faith dialogue between employer and employee—to identify reasonable accommodations.
A new executive director inherits a culture of low psychological safety. Which leadership behavior has the greatest impact on building it?
Answer: Publicly acknowledging and normalizing learning from failures
Leaders who openly model learning from mistakes signal that it is safe to take risks and speak up, directly building psychological safety.
Which metric is the most direct indicator of the effectiveness of an onboarding program?
Answer: New hire retention rate at 90 days and 1 year
Retention rates at 90 days and 1 year directly reflect whether onboarding is setting new hires up for long-term success.
When an organization transitions to a remote-first workforce, which HR policy area requires the most immediate revision?
Answer: Performance management and accountability frameworks
Performance management frameworks must shift from presence-based to output-based metrics to effectively manage a remote workforce.