CEC Privacy Regulations & Ethical Standards 3

Question 1

An enrollment counselor is approached by a law enforcement officer requesting a student's address without a court order. Under FERPA, the counselor should:

Accepted Answer

Refuse and direct the officer to obtain a lawful court order or subpoena

Answer

Provide the address since law enforcement has authority

Answer

Provide only the city and state, not the full address

Answer

Contact the student first and then decide

Question 2

Which of the following is an example of a conflict of interest for an enrollment counselor?

Accepted Answer

Receiving a personal bonus from a third-party lender for steering students to their loans

Answer

Recommending a program that best matches a student's stated goals

Answer

Informing students of all available financial aid options

Answer

Disclosing institutional policies honestly to prospective students

Question 3

A student's parent calls demanding their adult child's enrollment status. The student has not provided written consent. What should the counselor do?

Accepted Answer

Decline to confirm or deny enrollment without the student's written consent

Answer

Confirm enrollment since the parent is paying tuition

Answer

Ask the parent to send an email request and then respond

Answer

Provide only general information about the institution's programs

Question 4

Under the Higher Education Act's incentive compensation ban, enrollment counselors are prohibited from receiving commissions or bonuses based on:

Accepted Answer

The number of students successfully enrolled

Answer

The number of students who complete their programs

Answer

Student satisfaction survey scores

Answer

The accuracy of their enrollment paperwork

Question 5

When a data breach exposes applicant personal information, what is the enrollment counselor's immediate ethical responsibility?

Accepted Answer

Notify affected individuals and report the breach to appropriate institutional authorities

Answer

Wait for legal counsel before notifying anyone

Answer

Delete all affected records to prevent further exposure

Answer

Only notify applicants who specifically request information about their data

Question 6

Which of the following practices best demonstrates an enrollment counselor's commitment to ethical marketing?

Accepted Answer

Providing accurate graduation rates and employment outcomes as reported under federal disclosure requirements

Answer

Emphasizing only positive job placement statistics without context

Answer

Targeting vulnerable populations with aggressive recruitment tactics

Answer

Omitting information about loan default rates to avoid discouraging applicants

Question 7

A prospective student requests that an enrollment counselor complete their FAFSA on their behalf and submit it. What is the appropriate action?

Accepted Answer

Assist and guide the student but have the student complete and submit it themselves

Answer

Complete and submit the FAFSA to expedite enrollment

Answer

Refuse all assistance with the FAFSA process

Answer

Submit it only if the student signs a written authorization