CEC Client Communication and Ethics 2

Question 1

An enrollment counselor discovers that a prospective student provided inaccurate income information on their financial aid application. What is the counselor's ethical obligation?

Accepted Answer

Advise the student to correct the information and report it per institutional policy

Answer

Ignore it to avoid losing the enrollment

Answer

Quietly adjust the application themselves

Answer

Wait to see if the financial aid office catches it

Question 2

Which communication practice best demonstrates respect for a prospective student's autonomy during the enrollment process?

Accepted Answer

Providing balanced information and allowing the student to make an informed decision

Answer

Applying pressure tactics to meet enrollment deadlines

Answer

Emphasizing only the school's strengths without mentioning limitations

Answer

Following up daily until the student commits

Question 3

A student asks an enrollment counselor about salary expectations after completing a program. What is the most ethical response?

Accepted Answer

Share verified institutional graduate salary data with appropriate context and limitations

Answer

Quote the highest possible salary to encourage enrollment

Answer

Decline to discuss salary information entirely

Answer

Guarantee a minimum salary upon graduation

Question 4

Under FERPA, when may an enrollment counselor share a prospective student's application information with a third party without consent?

Accepted Answer

When required by a lawful subpoena or court order

Answer

Whenever it benefits the institution's recruitment goals

Answer

When requested by another institution

Answer

When a parent asks for their adult child's records

Question 5

An enrollment counselor is offered a gift by a high school guidance counselor in exchange for prioritizing that school's students. The ethical action is to:

Accepted Answer

Decline the gift and report the offer per institutional conflict-of-interest policy

Answer

Accept the gift but not act on the arrangement

Answer

Accept the gift as a professional courtesy

Answer

Consult peers before deciding whether to accept

Question 6

Which of the following best describes the principle of 'informed consent' in enrollment counseling?

Accepted Answer

Ensuring students understand the terms, costs, and obligations before committing to enrollment

Answer

Getting a student's signature on any institutional form

Answer

Informing students about the enrollment deadline only

Answer

Obtaining parental approval for adult students

Question 7

A counselor notices that marketing materials contain misleading graduation rate statistics. The most ethical course of action is to:

Accepted Answer

Flag the inaccuracy to supervisors and request a correction before further distribution

Answer

Continue using the materials since they were approved by management

Answer

Remove the statistics from materials on their own initiative

Answer

Only use the materials for students who are unlikely to verify the data