Client Communication and Ethics Flashcards
7 cards from real CEC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Communication and Ethics flashcards as text
A counselor suspects a colleague is systematically misrepresenting transfer credit policies to boost enrollment numbers. The appropriate action is to:
Answer: Report the suspected misconduct to supervisors or a compliance office per institutional policy
Enrollment counselors have an ethical obligation to report suspected misconduct through the appropriate institutional channels.
Which of the following best illustrates an ethical use of persuasion in enrollment counseling?
Answer: Highlighting verified program strengths that are genuinely relevant to the student's stated goals
Ethical persuasion uses truthful, relevant information aligned with the student's goals rather than manipulation or deception.
If a student withdraws consent for the counselor to contact them, what must the counselor do?
Answer: Immediately cease all outreach and document the opt-out
Withdrawn consent must be honored immediately by stopping all contact and documenting the student's opt-out decision.
An enrollment counselor working remotely accidentally sends a prospective student's personal data to the wrong email recipient. The first step should be to:
Answer: Notify their supervisor and data privacy officer as soon as possible
Data breaches must be reported immediately to supervisors and privacy officers so the institution can respond appropriately and mitigate harm.
Which practice violates ethical standards related to client communication in enrollment counseling?
Answer: Using a student's financial fears to pressure them into immediate enrollment
Exploiting a student's financial anxieties to pressure decisions is manipulative and violates client communication ethics.
A student from a non-English-speaking background struggles to understand the enrollment agreement. The counselor should:
Answer: Arrange for interpretation assistance or translated materials before proceeding
Enrolling a student who cannot understand the agreement undermines informed consent; adequate language support must be provided first.
The ethical standard of 'non-maleficence' in enrollment counseling most directly means:
Answer: Avoiding actions or omissions that cause harm to prospective students
Non-maleficence obligates counselors to avoid actions—including misleading statements or high-pressure tactics—that could harm students.