Client Communication and Ethics Flashcards
7 cards from real CEC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Communication and Ethics flashcards as text
A prospective student discloses a mental health condition during an enrollment conversation. How should the counselor handle this information?
Answer: Keep it confidential and refer the student to appropriate campus support services
Sensitive personal disclosures must remain confidential and be handled by referring students to qualified support services.
Which scenario represents a violation of the National Association for College Admission Counseling (NACAC) ethical standards?
Answer: Paying a per-head bonus to counselors for each student they enroll
NACAC standards prohibit incentive-based compensation tied directly to the number of students enrolled.
An enrollment counselor realizes mid-conversation that a student's academic background makes them a poor fit for the program. The ethical response is to:
Answer: Honestly discuss the fit concerns and suggest more appropriate alternatives
Ethical counselors prioritize student wellbeing over enrollment numbers by honestly discussing fit and presenting appropriate alternatives.
What does 'duty of care' require of a Certified Enrollment Counselor when working with vulnerable populations such as first-generation college students?
Answer: Providing additional context, resources, and support to ensure fully informed decisions
Duty of care requires counselors to adapt their approach and provide enhanced support to ensure vulnerable students can make genuinely informed decisions.
When a student requests a copy of their own enrollment file, the counselor should:
Answer: Provide access in accordance with FERPA rights and institutional policy
Under FERPA, eligible students have the right to inspect and review their education records, and counselors must facilitate this access.
A counselor receives competing instructions from a supervisor that appear to require misrepresenting program accreditation status to students. The counselor should:
Answer: Refuse to misrepresent accreditation and escalate the issue to compliance or an ethics officer
Misrepresenting accreditation is a serious ethical and legal violation; counselors must refuse and escalate to the appropriate authority.
Transparency in enrollment counseling primarily means:
Answer: Openly disclosing program costs, outcomes, and limitations without omitting material facts
Transparency requires proactive, complete disclosure of all information material to a student's enrollment decision, not just reactive answers.