CEC - Certified Enrollment Counselor Privacy and Security Standards Questions and Answers

Question 1

A Certified Enrollment Counselor (CEC) is working with a consumer who is hesitant to provide their Social Security Number on the Marketplace application.
According to the privacy and security standards CECs must follow, what is the most appropriate action for the CEC to take?

Accepted Answer

Advise the consumer that providing the SSN is voluntary, but failing to do so may prevent or delay a determination of eligibility for health coverage and financial assistance.

Answer

Refuse to assist the consumer further until they agree to provide their Social Security Number, as it is a mandatory field.

Answer

Suggest the consumer enter a fake Social Security Number to proceed with the application and correct it later.

Answer

Inform the consumer that the CEC can skip that section and the Marketplace will obtain the information from the IRS directly.

Question 2

Under 45 CFR § 155.260, a core regulation for Marketplace privacy and security, a CEC must only collect, use, and disclose a consumer's Personally Identifiable Information (PII) to the extent necessary to perform which of the following?

Accepted Answer

Fulfill authorized functions like assisting with eligibility and enrollment.

Answer

Share with local insurance brokers who may offer better plans.

Answer

Conduct market research for the Certified Enrollment Entity.

Answer

Provide to community partners for outreach and fundraising purposes.

Question 3

A consumer emails their CEC copies of their pay stubs and driver's license. The CEC downloads the documents to their personal, unencrypted laptop to review them before entering the information into the Marketplace portal. Which security principle has the CEC most clearly violated?

Accepted Answer

Safeguards

Answer

Individual Choice

Answer

Openness and Transparency

Answer

Data Quality and Integrity

Question 4

Before a Certified Enrollment Counselor can access a consumer's Personally Identifiable Information (PII) to assist with their Marketplace application, what must the CEC obtain from the consumer?

Accepted Answer

Informed consent and authorization.

Answer

A signed, multi-year service agreement.

Answer

Payment for the assistance service.

Answer

A copy of the consumer's birth certificate.

Question 5

Which of the following is a key requirement a Certified Application Counselor Designated Organization (CDO) must impose on its Certified Enrollment Counselors (CECs) regarding privacy and security training?

Accepted Answer

CECs must successfully complete role-based privacy and security training before accessing PII and on an ongoing basis.

Answer

Training is recommended but not mandatory for experienced CECs.

Answer

CECs must complete a one-time privacy training upon hiring.

Answer

Only CECs who have been involved in a data breach must undergo remedial training.

Question 6

A CEC leaves a consumer's completed paper application on their desk in a shared office space overnight. The application contains the consumer's name, address, income, and Social Security Number. This action constitutes a breach of which specific type of safeguard?

Accepted Answer

Physical Safeguard

Answer

Technical Safeguard

Answer

Administrative Safeguard

Answer

Consent Safeguard

A Certified Enrollment Counselor (CEC) is working with a consumer who is hesitant to provide their Social Security Number on the Marketplace application.According to the privacy and security standards CECs must follow, what is the most appropriate action for the CEC to take?

A Certified Enrollment Counselor (CEC) is working with a consumer who is hesitant to provide their Social Security Number on the Marketplace application.
According to the privacy and security standards CECs must follow, what is the most appropriate action for the CEC to take?