Quality Control & Process Improvement Flashcards
7 cards from real CEAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A CEAC firm wants to benchmark its accessibility report accuracy rate against industry peers. What is the MOST reliable benchmarking data source?
Answer: Published industry quality metrics from a professional certification body or peer-reviewed study
Data published by a certification body or peer-reviewed research provides objective, validated benchmarks that allow meaningful comparison against an external standard.
After implementing a new digital measurement logging system, a consultant team wants to verify the improvement was effective. Which approach is MOST rigorous?
Answer: Comparing pre- and post-implementation error rates using the same quality metric
Comparing error rates before and after implementation using a consistent metric objectively measures whether the new system reduced defects.
Which quality document formally records the standards, methods, and acceptance criteria used during an accessibility survey program?
Answer: Quality management plan
A quality management plan documents the quality standards, QC activities, responsibilities, and acceptance criteria that govern how the work will be performed and evaluated.
A CEAC consultant identifies that a common source of report rework is ambiguous client briefs that omit required scope details. The BEST preventive quality action is:
Answer: Developing a standardized scope intake checklist to be completed before field work begins
A standardized scope intake checklist prevents ambiguity at the source by ensuring all necessary scope details are captured before field work starts.
During the 'Act' phase of PDCA applied to a slope measurement improvement initiative, which action is MOST appropriate?
Answer: Standardizing the successful protocol firm-wide and updating the training manual
The Act phase involves standardizing what worked, updating procedures, and embedding the improvement into the organization so gains are sustained.
A quality review reveals that 90% of accessible parking errors involve the van-accessible stall aisle width. Which process improvement technique would MOST efficiently address this?
Answer: Creating a targeted job aid specifically for van-accessible aisle width measurement and verification
A focused job aid addresses the specific high-failure item efficiently without the overhead of full retraining, directly reducing errors where they actually occur.
A CEAC consulting firm has implemented all planned QC improvements. To ensure quality does not degrade over time, what ongoing mechanism is MOST essential?
Answer: Periodic QC audits with performance trend monitoring and review cycles
Periodic audits with trend monitoring create a feedback loop that detects quality drift early and triggers corrective action before significant degradation occurs.