CEA Workstation Design & Setup 3

Question 1

A call center employee wears a headset all day and reports neck pain. Which workstation adjustment is MOST likely to help?

Accepted Answer

Ensure the monitor is directly in front and eliminate the need to hold a phone receiver

Answer

Eliminating shoulder-neck phone cradling by using a headset and centering the monitor prevents the asymmetric neck postures that cause pain.

Question 2

What is the recommended viewing angle (downward gaze) from horizontal eye level to the center of a computer monitor?

Accepted Answer

10-20 degrees

Answer

A downward gaze of approximately 10-20 degrees from horizontal is recommended as it reduces neck strain and keeps the cervical spine in a neutral position.

Question 3

Which document holder placement best reduces neck strain for a user who frequently references paper documents while typing?

Accepted Answer

Between the monitor and keyboard at the same height and distance as the monitor

Answer

Placing the document holder at the same height and distance as the monitor minimizes head turning and focal distance changes between the document and screen.

Question 4

What is the primary ergonomic concern with a glass-top desk in an office setting?

Accepted Answer

Glare and reflections from the glass surface can cause visual discomfort

Answer

Glass surfaces reflect light and cause glare, which increases visual fatigue and eye strain for computer users.

Question 5

A worker uses a laptop as their primary workstation for 6+ hours daily. What is the MOST critical ergonomic recommendation?

Accepted Answer

Use a laptop stand with an external keyboard and mouse

Answer

A laptop stand elevates the screen to proper eye level, while an external keyboard and mouse allow neutral arm and wrist positioning—addressing both visual and musculoskeletal risks.

(CEA) Certified Ergonomics Associate Practice Test

(CEA) Certified Ergonomics Associate Practice Test

CEA Workstation Design & Setup 3