CDT Troubleshooting & Problem Resolution 3 — Questions and Answers
Question 1: Users in a remote office report extremely slow document retrieval times while headquarters users experience normal speeds. What is the MOST likely cause?
- An outdated document format being used at the remote site
- Network latency or insufficient WAN bandwidth between the sites (Correct answer)
- A misconfigured retention policy at the remote site
- Incompatible operating systems at the remote office
Correct answer: Network latency or insufficient WAN bandwidth between the sites
WAN latency and bandwidth limitations are the primary cause of performance disparities between geographically separated office locations.
Question 2: After migrating documents to a new repository, hyperlinks within compound documents no longer resolve. What should be done?
- Reinstall the document viewer application on all client machines
- Run a link-update or path-remapping utility to reflect the new repository structure (Correct answer)
- Convert all compound documents to PDF before use
- Restore the original repository and abandon the migration
Correct answer: Run a link-update or path-remapping utility to reflect the new repository structure
Internal hyperlinks embed the original repository paths and must be remapped to the new structure after migration.
Question 3: A document's audit trail shows an unauthorized access event outside business hours. What is the FIRST action a CDT professional should take?
- Delete the affected document to prevent further exposure
- Immediately notify the information security team and preserve the audit log (Correct answer)
- Change the document's access permissions and notify the owner
- Re-index the document to clear the erroneous audit entry
Correct answer: Immediately notify the information security team and preserve the audit log
Preserving evidence and escalating to information security are the required first steps when a potential security breach is detected.
Question 4: A capture station produces TIFF images that are too large for the configured storage quota. Which setting adjustment is MOST appropriate?
- Reduce the scanner bed size to A5 format
- Lower the scanning resolution or switch to a more efficient compression setting such as CCITT Group 4 (Correct answer)
- Disable duplex scanning on all workstations
- Increase the storage quota to accommodate the current file sizes
Correct answer: Lower the scanning resolution or switch to a more efficient compression setting such as CCITT Group 4
Adjusting resolution or applying efficient compression like CCITT Group 4 significantly reduces TIFF file size without sacrificing legibility.
Question 5: A records manager reports that vital records cannot be placed on legal hold because the hold option is grayed out. What is the MOST likely cause?
- The records are stored in a read-only archive tier
- The user account lacks the required legal hold permission role (Correct answer)
- The document format does not support metadata modification
- The legal hold feature requires a separate software license that has expired
Correct answer: The user account lacks the required legal hold permission role
Legal hold functions are typically restricted to authorized roles, and a grayed-out control usually indicates insufficient permissions.
Question 6: During a system health check, a CDT professional finds that database transaction logs are consuming 95% of available disk space. What is the BEST immediate action?
- Restart the database service to clear the logs
- Perform a full database backup and then truncate or archive the transaction logs (Correct answer)
- Delete the oldest log files manually to free space
- Expand the disk partition without investigating the growth cause
Correct answer: Perform a full database backup and then truncate or archive the transaction logs
Backing up first ensures recoverability, and then truncating logs is the correct and safe way to reclaim disk space in an over-grown log situation.
Question 7: A PDF document fails to render in the web viewer but opens correctly in a desktop PDF reader. What should be checked first?
- Whether the PDF uses features or a specification version not supported by the web viewer (Correct answer)
- The user's internet connection speed
- Whether the document is marked as confidential in the repository
- The desktop reader's default zoom setting
Correct answer: Whether the PDF uses features or a specification version not supported by the web viewer
Web-based PDF viewers often support a subset of PDF features; advanced elements like embedded JavaScript or newer PDF versions can cause rendering failures.
CDT Troubleshooting & Problem Resolution 3
Users in a remote office report extremely slow document retrieval times while headquarters users experience normal speeds.
What is the MOST likely cause?