Client Communication & Ethics Flashcards
7 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Communication & Ethics flashcards as text
A trainer observes that a client is not following the homework assigned between sessions. What is the best approach?
Answer: Explore barriers to compliance non-judgmentally and collaboratively problem-solve
Exploring barriers with empathy helps identify real obstacles and increases the likelihood of client follow-through.
What should a trainer do if they realize mid-engagement that a dog's behavioral issue is beyond their expertise?
Answer: Be transparent with the client about limitations and provide a referral to a more qualified professional
Transparency and appropriate referral demonstrate professional integrity and prioritize the dog's welfare above financial considerations.
A client posts an inaccurate negative review online about your services. What is the most professional response?
Answer: Respond publicly with calm, factual information and invite further offline discussion
A calm, factual public response demonstrates professionalism and allows potential clients to see both sides of the story.
Which of the following is an example of a dual relationship that trainers should avoid?
Answer: Becoming romantically involved with a current training client
Romantic relationships with current clients represent a dual relationship that compromises professional boundaries and objectivity.
How should a trainer communicate price increases to existing clients?
Answer: Honor existing agreements and give adequate advance notice for new pricing
Honoring existing agreements and providing advance notice for price changes respects clients and maintains trust.
A trainer suspects a client is struggling with mental health challenges that are affecting training consistency. The appropriate action is to:
Answer: Show empathy, adjust expectations if needed, and suggest appropriate human support resources if appropriate
Trainers should respond with empathy, adjust training plans if warranted, and gently point toward appropriate human support resources without overstepping their role.
Why is it important for dog trainers to maintain accurate session notes and records?
Answer: To track progress, support continuity of care, and provide documentation in case of disputes
Accurate records support client continuity, track behavioral progress, and serve as documentation in the event of disagreements or liability questions.