Training & Facilitation Techniques Flashcards
7 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training & Facilitation Techniques flashcards as text
A participant repeatedly speaks over colleagues from underrepresented groups during a diversity workshop. What is the most effective facilitation response?
Answer: Pause and use a structured turn-taking protocol while naming the pattern without shaming
Naming the pattern and instituting structured turn-taking addresses the behavior without shaming and models inclusive facilitation.
Which learning design principle ensures that diversity training content connects to participants' real work contexts?
Answer: Transfer of learning
Transfer of learning refers to designing training so skills and knowledge are applied back in the workplace.
When designing a diversity training for a global virtual team, which accommodation is most critical?
Answer: Accounting for time zones, cultural communication norms, and language accessibility
Global virtual training must address logistical and cultural factors to ensure equitable participation across all locations.
What does 'psychological safety' mean in the context of a diversity training session?
Answer: Learners feel safe to take risks, speak up, and share perspectives without fear of punishment
Psychological safety, coined by Amy Edmondson, means participants can share authentically without fear of ridicule or retaliation.
A CDT facilitator uses fishbowl discussions in a diversity training. What is the primary benefit of this technique?
Answer: It allows observers to witness dialogue modeled by a small group, then debrief
Fishbowl discussions create an inner circle of speakers while outer observers watch and reflect, deepening learning through observation and structured debrief.
Which evaluation method best measures behavioral change after diversity training?
Answer: 360-degree feedback and manager observation at 30/60/90 days
Kirkpatrick Level 3 (behavior) evaluation requires observational data from the workplace over time, such as 360-degree feedback.
A facilitator notices that a breakout group is avoiding discussing race entirely. What is the best response?
Answer: Check in with the group, acknowledge the difficulty, and provide a structured prompt to re-engage
Checking in and offering a structured prompt respects the group's discomfort while still guiding them toward the learning objective.