CDIA Workflow Design 2

Question 1

In a document imaging workflow, what does 'straight-through processing' (STP) mean?

Accepted Answer

Documents flow through the entire workflow without human intervention

Answer

Straight-through processing (STP) means documents are processed automatically from capture to final storage without requiring manual intervention.

Question 2

Which workflow design pattern is BEST suited for handling exception documents that fail automated validation?

Accepted Answer

Exception queue with escalation routing

Answer

An exception queue with escalation routing isolates failed documents so specialists can resolve issues without disrupting normal workflow throughput.

Question 3

When designing a workflow for invoice processing, which metric BEST measures workflow efficiency?

Accepted Answer

Average cost per invoice processed end-to-end

Answer

Average cost per invoice processed end-to-end captures both labor and system costs, making it the most comprehensive efficiency metric.

Question 4

What is the purpose of a 'work item' in a workflow management system?

Accepted Answer

A logical unit of work assigned to a user or queue for processing

Answer

A work item is the logical unit of work that carries document references and metadata through the workflow, assigned to users or queues at each step.

Question 5

In workflow design, what is 'load balancing' intended to achieve?

Accepted Answer

Evenly distributing work items across available processors or workers

Answer

Load balancing distributes work items evenly across available processors or human workers to prevent bottlenecks and optimize throughput.

(CDIA) Certified Document Imaging Architect Practice Test