CDE Organizational Culture & Change Management 2

Question 1

In Edgar Schein's model of organizational culture, which level consists of deeply held, taken-for-granted beliefs that are rarely questioned?

Accepted Answer

Basic underlying assumptions

Answer

Schein places basic underlying assumptions at the deepest, mostly unconscious level of culture.

Question 2

A company publishes an inclusion statement, but promotion data shows no change in who advances. In Schein's terms, this gap is between:

Accepted Answer

Espoused values and actual behavior driven by underlying assumptions

Answer

Stated values that conflict with real practice show that underlying assumptions have not shifted.

Question 3

Which step comes first in John Kotter's 8-step change model?

Accepted Answer

Create a sense of urgency

Answer

Kotter's first step is establishing urgency so people see why change is needed.

Question 4

A diversity executive shares quarterly results showing better retention of underrepresented employees in pilot teams. Which Kotter step does this most directly support?

Accepted Answer

Generating short-term wins

Answer

Visible early results build credibility and momentum, which is what short-term wins do in Kotter's model.

Question 5

In Lewin's change model, which stage involves reinforcing new behaviors through policies, rewards, and norms?

Accepted Answer

Refreeze

Answer

Refreezing stabilizes the new state so behaviors don't slide back.

CDE - Certified Diversity Executive Practice Test

CDE - Certified Diversity Executive Practice Test

CDE Organizational Culture & Change Management 2