CDC Communication and Conflict Resolution Flashcards

Which communication style is most aligned with effective divorce coaching conversations?

Answer: Active listening with reflective responses

Active listening and reflective responses help clients feel heard and move toward clarity and action without the coach imposing solutions.

What is the primary purpose of 'reframing' in CDC divorce coaching?

Answer: To help the client view a situation from a different, more empowering perspective

Reframing shifts a client's narrative from helpless or stuck to one that identifies choices and possibilities.

A CDC client is communicating with their ex-partner using highly emotional emails that escalate conflict. The coach's best approach is to:

Answer: Help the client draft brief, business-like emails focused only on child-related logistics

BIFF (Brief, Informative, Friendly, Firm) communication reduces escalation and keeps co-parent exchanges focused on practical matters.

The BIFF response method stands for:

Answer: Brief, Informative, Friendly, Firm

BIFF responses are a structured communication strategy developed for high-conflict situations to reduce reactivity and escalation.

Which of the following is an example of an 'I-statement' in coaching communication?

Answer: I feel frustrated when pickups are changed without notice because it disrupts our schedule.

I-statements express the speaker's feelings and needs without blame, reducing defensiveness and opening dialogue.

When a CDC client becomes emotionally flooded during a session, the coach should first:

Answer: Help the client use a grounding or self-regulation technique before resuming

Emotional flooding impairs problem-solving; helping the client regulate first makes the coaching conversation productive.