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CDC Communication and Conflict Resolution Flashcards

6 cards from real CDC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 CDC Communication and Conflict Resolution flashcards as text

  1. What is the difference between mediation and divorce coaching in terms of conflict resolution?

    Answer: Mediation involves a neutral third party facilitating agreement between both parties; coaching works with one individual to build their skills and clarity

    Mediation is a bilateral process focused on reaching agreements; coaching is a unilateral process developing the individual client's capacity.

  2. A CDC client reports that every conversation with their ex turns into an argument. The coach should help them identify:

    Answer: Triggers that escalate the conversation and responses they can choose instead

    Identifying personal triggers and building a menu of intentional responses helps clients break predictable conflict cycles.

  3. Which of the following is considered a 'low-conflict' communication strategy for co-parents?

    Answer: Keeping exchanges child-focused, brief, and solution-oriented

    Child-focused, brief, solution-oriented communication prevents conflict from escalating by limiting emotional reactivity.

  4. When a client is preparing to negotiate a parenting schedule with their ex, a CDC coach helps them by:

    Answer: Helping the client clarify their priorities and prepare interests-based talking points

    Clarifying priorities and preparing interests-based talking points equips clients to negotiate constructively and with confidence.

  5. Which communication pattern, identified by researcher John Gottman, is most predictive of relationship breakdown and should be recognized by CDC coaches in client communication styles?

    Answer: The Four Horsemen: Criticism, Contempt, Defensiveness, and Stonewalling

    Gottman's Four Horsemen are toxic communication patterns that destroy relationships and escalate conflict, making them key to recognize in co-parenting dynamics.

  6. A client is using stonewalling (shutting down, going silent) when their ex tries to discuss parenting matters. The CDC coach should help the client understand that stonewalling:

    Answer: Is a defensive shutdown that prevents resolution and frustrates the co-parenting relationship

    Stonewalling is a Gottman Four Horsemen behavior that signals emotional flooding and prevents productive co-parenting communication.