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CDC Communication and Conflict Resolution Flashcards

6 cards from real CDC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 CDC Communication and Conflict Resolution flashcards as text

  1. What is 'interest-based negotiation' as applied in CDC divorce coaching?

    Answer: Focusing on underlying needs and concerns rather than stated positions to find mutually acceptable solutions

    Interest-based negotiation moves parties from positional bargaining to exploring underlying needs, making agreement more achievable.

  2. A CDC coach helps a client prepare for a difficult conversation with their ex. Which technique is most useful for anticipating the other party's reactions?

    Answer: Role-playing the conversation from the other person's perspective

    Role-playing from the other person's perspective builds empathy and helps the client anticipate responses and prepare constructive replies.

  3. Which of the following is a hallmark of high-conflict divorce communication that a CDC coach should help clients avoid?

    Answer: Reactive responses sent in the heat of the moment

    Reactive, emotionally charged responses escalate conflict; coaches help clients pause, regulate, and respond rather than react.

  4. What does 'active listening' include in the context of a CDC coaching session?

    Answer: Reflecting back what the client said, asking clarifying questions, and withholding judgment

    Active listening involves reflection, clarification, and non-judgment, which builds trust and helps the client feel understood.

  5. A client says they want to 'win' every argument with their ex. The CDC coach should help them understand that in co-parenting conflicts:

    Answer: A win-lose outcome usually escalates conflict and harms the children

    Win-lose thinking in co-parenting perpetuates conflict; coaches shift clients toward problem-solving and child-focused collaboration.

  6. Which of the following best describes the coach's role during a conflict resolution exercise with a client?

    Answer: Facilitating the client's own discovery of solutions without directing outcomes

    Coaches facilitate the client's self-directed problem-solving rather than prescribing outcomes, which builds the client's long-term conflict resolution skills.