CDA Communication & Client Relations 3

Question 1

Which communication channel is generally most appropriate for sending a formal project proposal to a new client?

Accepted Answer

Email with a PDF attachment

Answer

Email with a PDF proposal creates a professional, documented record that is easy for clients to review and sign.

Question 2

A client calls you repeatedly outside agreed business hours. What is the most professional approach?

Accepted Answer

Set boundaries in your contract about communication hours and kindly redirect after-hours contacts to email

Answer

Establishing communication boundaries in the contract is professional and prevents burnout while maintaining client relationships.

Question 3

When photographing completed work for your portfolio, what must you obtain from the client first?

Accepted Answer

Written permission to use images for marketing purposes

Answer

Written photo release protects both the artist and client and ensures legal use of images in portfolios or advertising.

Question 4

A client emails requesting a discount after the job is already complete and paid. What is the best response?

Accepted Answer

Respond professionally, acknowledge their feedback, and explain your pricing is based on agreed terms

Answer

Responding professionally while standing by agreed terms demonstrates confidence and business integrity.

Question 5

What is the most effective way to set client expectations about drying and curing times for decorative finishes?

Accepted Answer

Include written care and curing instructions in the project documentation provided before and after completion

Answer

Written instructions provided before and after project completion ensure clients understand proper care and prevent damage that could lead to disputes.

(CDA) Certified Decorative Artist Practice Test

(CDA) Certified Decorative Artist Practice Test

CDA Communication & Client Relations 3