CDA Communication & Client Relations 2

Question 1

A client becomes upset mid-project because the color looks different on the wall than in the swatch. What is the best first response?

Accepted Answer

Acknowledge their concern and explain how lighting affects color perception

Answer

Acknowledging the client's concern first and then educating them about lighting effects diffusing tension while demonstrating professionalism.

Question 2

Which document best protects both the decorative artist and the client when scope changes occur during a project?

Accepted Answer

A signed change order detailing the new work and cost

Answer

A signed change order creates a mutual written record of altered scope, preventing billing disputes.

Question 3

When presenting a decorative finish proposal to a client, why is it important to show multiple price tiers?

Accepted Answer

To demonstrate flexibility and allow the client to match their budget and vision

Answer

Multiple tiers give clients agency, show transparency, and increase the likelihood of closing a sale within their budget.

Question 4

A potential client asks for references. What is the most professional response?

Accepted Answer

Provide two or three past client contacts who have agreed to be references

Answer

Pre-arranged references demonstrate confidence in your work and respect for the prospective client's due diligence.

Question 5

During the initial consultation, a client describes a finish you have never executed before. What should you do?

Accepted Answer

Honestly state your experience level and offer to provide a small sample before committing

Answer

Transparency about skill level combined with a willingness to sample builds trust and protects your reputation.

(CDA) Certified Decorative Artist Practice Test