Practice Test Geeks(CCT) Certified Casper Technician Practice Test
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Troubleshooting & Maintenance Flashcards

7 cards from real CCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Troubleshooting & Maintenance flashcards as text

  1. A technician must remotely wipe a Casper-managed device that was reported stolen. Which Jamf Pro action sends the erase command?

    Answer: Issue 'Erase Device' MDM command from device inventory

    The 'Erase Device' MDM command issued from the device's inventory record in Jamf Pro sends a cryptographic erase command via APNs.

  2. After a macOS upgrade, a Casper extension attribute script stops returning data. What is the most likely reason?

    Answer: The script's interpreter path changed after the OS upgrade

    macOS upgrades can change or relocate interpreter paths (e.g., Python 2 removal), causing scripts that reference old paths to silently fail.

  3. A Jamf Pro configuration profile fails to install with error code -402620383. What does this error typically indicate?

    Answer: A payload in the profile conflicts with an existing system policy or another profile

    Error code -402620383 indicates a profile payload conflict, where a setting in the new profile is already managed by an existing profile or system constraint.

  4. Which Jamf Pro built-in report would a technician use to identify all devices that have not checked in within the last 30 days?

    Answer: Smart computer group with criterion 'Last Check-in' more than 30 days ago

    A Smart computer group with a 'Last Check-in' criterion dynamically identifies devices that have not communicated with the JSS within the defined timeframe.

  5. A macOS device's Gatekeeper is blocking a Casper-deployed application. What is the correct Jamf Pro method to resolve this without disabling Gatekeeper system-wide?

    Answer: Deploy a privacy preferences policy control (PPPC) profile allowing the app

    A Privacy Preferences Policy Control (PPPC) configuration profile grants specific system permissions to the app without lowering overall Gatekeeper security.

  6. A Casper technician is troubleshooting slow software distribution. Casper Admin shows the distribution point is reachable but downloads are taking hours. What should be checked first?

    Answer: Network bandwidth between the distribution point and the client subnet

    Slow downloads are almost always a network bandwidth or routing issue between the distribution point and the client, especially across WAN links.

  7. A device enrolled via Automated Device Enrollment (ADE) is missing its PreStage enrollment configuration after a wipe and restore. What is the most likely cause?

    Answer: The device was removed from Apple Business Manager before the wipe

    If the device is removed from Apple Business Manager (or Apple School Manager), it loses its ADE assignment and will not receive PreStage configuration on next activation.