Certified Customer Service Professional (CCSP)
The CCSP certification by the National Customer Service Association (NCSA) validates management-level expertise in customer service, covering communication strategies, workforce management, service recovery, and performance measurement. It is designed for supervisors, managers, and directors with at least two years of customer service experience.
200
Questions
180 min
Time Limit
75%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds