CCS Risk Assessment & Mitigation 2 — Questions and Answers
Question 1: A client with a history of deep vein thrombosis (DVT) is booking a 14-night transatlantic cruise. What is the MOST important risk mitigation advice a CCS should provide?
- Advise them to avoid cruising entirely due to health risks
- Recommend they consult their physician and discuss compression stockings and movement routines (Correct answer)
- Book a cabin on a lower deck to reduce walking distance
- Suggest a shorter itinerary to reduce time at sea
Correct answer: Recommend they consult their physician and discuss compression stockings and movement routines
Clients with DVT history should consult their doctor before long voyages and take preventive measures like compression stockings and regular movement.
Question 2: Which cruise line risk does travel insurance with a 'Cancel for Any Reason' (CFAR) rider specifically address that standard trip cancellation policies do NOT?
- Medical evacuation from a remote port
- Cancellation due to a change of mind or non-covered personal reason (Correct answer)
- Lost luggage during embarkation
- Hurricane-related port closures
Correct answer: Cancellation due to a change of mind or non-covered personal reason
CFAR riders allow clients to cancel for subjective reasons not covered by standard policies, typically reimbursing 50–75% of trip cost.
Question 3: A client's cruise ship is diverted from its original itinerary due to a tropical storm. Which document in the cruise contract legally protects the cruise line in this scenario?
- The passenger liability waiver
- The itinerary change clause within the passenger ticket contract (Correct answer)
- The shore excursion disclaimer
- The force majeure addendum filed with CLIA
Correct answer: The itinerary change clause within the passenger ticket contract
The passenger ticket contract's itinerary change clause gives cruise lines broad authority to alter ports of call for safety reasons.
Question 4: When assessing risk for a client traveling to a destination with a CDC Level 2 health notice, what is the recommended CCS action?
- Cancel the booking immediately on the client's behalf
- Inform the client of the notice, recommend they consult a travel health clinic, and document the conversation (Correct answer)
- Upgrade them to a higher cabin category for added comfort
- Contact the cruise line to request a ship substitution
Correct answer: Inform the client of the notice, recommend they consult a travel health clinic, and document the conversation
A CCS should inform clients of health advisories, recommend professional medical consultation, and document all disclosures.
Question 5: A solo traveler asks about financial risk if their cruise line goes bankrupt before departure. What is the BEST protective measure a CCS should recommend?
- Pay with a personal check to maintain a paper trail
- Pay with a credit card and purchase travel insurance that includes supplier default coverage (Correct answer)
- Request a full refund immediately if the company's stock price drops
- Book only through cruise lines that offer a price-match guarantee
Correct answer: Pay with a credit card and purchase travel insurance that includes supplier default coverage
Credit card chargebacks and supplier default coverage in travel insurance are the two strongest financial protections against cruise line insolvency.
Question 6: A client who uses a wheelchair wants to book a cruise that includes a tender port. What risk should a CCS proactively disclose?
- Tender ports typically charge extra wheelchair transfer fees
- Tender operations may be inaccessible for wheelchair users, and the client may not be able to go ashore (Correct answer)
- The cruise line will provide a private motorized tender for mobility-impaired guests
- Wheelchair users are prohibited from booking itineraries with tender ports
Correct answer: Tender operations may be inaccessible for wheelchair users, and the client may not be able to go ashore
Tender ports require transferring from ship to a small boat, which can be unsafe or impossible for wheelchair users, so this risk must be disclosed upfront.
Question 7: Which of the following is the MOST effective way for a CCS to mitigate the risk of a client missing their cruise embarkation due to a flight delay?
- Book the client on the cheapest available flight to maximize budget
- Recommend the client arrive the day before embarkation and book a hotel near the port (Correct answer)
- Advise the client to purchase refundable airfare only
- Book flights operated by the cruise line's own air program regardless of cost
Correct answer: Recommend the client arrive the day before embarkation and book a hotel near the port
Arriving the day before embarkation eliminates the risk of flight delays causing a missed departure, which is the industry's standard best practice.
CCS Risk Assessment & Mitigation 2
A client with a history of deep vein thrombosis (DVT) is booking a 14-night transatlantic cruise.
What is the MOST important risk mitigation advice a CCS should provide?