CCS Ethical and Professional Standards 4

Question 1

A funeral home asks the crematory to hold remains indefinitely because the family has not paid. What is the best ethical practice?

Accepted Answer

Follow written policy and state law on unclaimed remains, and keep trying to contact the authorizing agent

Answer

Unclaimed remains have to be handled according to state law and disclosed policy, with documented efforts to reach the family.

Question 2

Under the FTC Funeral Rule, when must a General Price List be given?

Accepted Answer

At the start of any in-person discussion of arrangements, merchandise, or prices

Answer

The GPL must be given at the beginning of face-to-face discussions about arrangements or prices.

Question 3

A staff member tells a grieving family that state law requires embalming before cremation, but it doesn't. This is:

Accepted Answer

A misrepresentation banned by the FTC Funeral Rule

Answer

The Funeral Rule forbids claiming embalming is legally required when it isn't.

Question 4

A cremationist's relative dies and the cremationist wants to handle the case personally. What is the most professional approach?

Accepted Answer

Follow every standard procedure without exception, or let a colleague handle it

Answer

Personal connections never justify skipping identification or documentation, and stepping aside avoids a conflict of interest.

Question 5

Which item should be confirmed on the authorization form to protect the family's wishes?

Accepted Answer

Disposition of cremated remains and any personal effects or implants

Answer

The authorization records what happens to the remains, personal items, and medical devices.

CCS - Certified Cremation Specialist Practice Test