How does the Pareto Principle (80/20 rule) most commonly apply to customer retention strategy?
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A
80% of customers will churn within the first 20 days if not contacted
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B
Approximately 80% of revenue comes from 20% of customers, making high-value customer retention critical
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C
A retention specialist should spend 80% of their time on calls and 20% on email
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D
80% of churn is caused by 20% of product defects