Practice Test Geeks(CCRM) Certified Client Relationship Manager Practice Test
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Ethical Practice Flashcards

7 cards from real CCRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Ethical Practice flashcards as text

  1. Under the ethical principle of objectivity, a client relationship manager should:

    Answer: Provide unbiased analysis regardless of personal or commercial interests

    Objectivity requires that advice and analysis remain free from bias, personal interest, or commercial pressure.

  2. Which situation represents an undisclosed conflict of interest?

    Answer: A manager recommends a product in which their family holds stock without disclosure

    Receiving a benefit and failing to disclose it while making recommendations constitutes an undisclosed conflict of interest.

  3. The ethical concept of 'informed consent' in client relationships requires that:

    Answer: Clients receive all relevant information and agree voluntarily before proceeding

    Informed consent demands that clients have full understanding of material facts before agreeing to any action.

  4. A CCRM learns that a client is involved in financial fraud affecting a third party. The professional's ethical obligation is to:

    Answer: Cease facilitation and consult legal or compliance counsel immediately

    Facilitating illegal activity violates ethical and legal obligations; professionals must stop involvement and seek compliance guidance.

  5. Professional competence as an ethical duty means a CCRM must:

    Answer: Maintain knowledge and skills necessary to serve clients at an acceptable standard

    Ethical competence requires ongoing learning and maintaining skills adequate to meet evolving client needs.

  6. When a client's instructions conflict with regulatory requirements, the CCRM should:

    Answer: Follow regulatory requirements and explain the conflict to the client

    Regulatory compliance is non-negotiable; the professional must adhere to laws and clearly communicate this to the client.

  7. What does 'due diligence' mean in the context of ethical client management?

    Answer: Thoroughly investigating and verifying information before acting on behalf of a client

    Due diligence is the ethical obligation to investigate and verify facts thoroughly before making recommendations or decisions.