CCP Health Coaching Techniques & Communication Skills 2

Question 1

A patient with type 2 diabetes consistently misses follow-up appointments. Which motivational interviewing technique is MOST appropriate to explore this behavior?

Accepted Answer

Use open-ended questions to explore barriers to attendance

Answer

Open-ended questions in motivational interviewing help patients explore their own barriers without triggering defensiveness.

Question 2

Which communication approach is best described by the acronym OARS in health coaching?

Accepted Answer

Open questions, Affirmations, Reflections, Summaries

Answer

OARS stands for Open questions, Affirmations, Reflections, and Summaries — the core skills of motivational interviewing.

Question 3

When a patient says, 'I know I should exercise but I just can't find the time,' the health coach's BEST reflective response is:

Accepted Answer

It sounds like time is a real challenge for you right now.

Answer

A simple reflection paraphrases the patient's statement, demonstrating empathy and encouraging further exploration.

Question 4

In the Stages of Change model, a patient who is actively modifying their diet and has been doing so for three weeks is in which stage?

Accepted Answer

Action

Answer

The Action stage occurs when a person has made observable behavioral changes within the past six months.

Question 5

A health coach notices that a patient's verbal statements do not match their body language. The MOST appropriate response is to:

Accepted Answer

Gently reflect both the verbal and nonverbal messages observed

Answer

Reflecting both verbal and nonverbal cues helps surface ambivalence and promotes deeper patient self-awareness.

(CCP) Chronic Care Professional Certification Practice Test

(CCP) Chronic Care Professional Certification Practice Test

CCP Health Coaching Techniques & Communication Skills 2